This disturbing article is from Business Insider..
Delta Air Lines passenger Maria Saliagas was reportedly tied to a wheelchair with a blanket after the airline failed to provide the correct wheelchair.
Saliagas was diagnosed with multiple sclerosis five years ago, but didn't want to end her tradition of traveling to Europe with her husband. She told the media that Delta usually accommodates her by providing a wheelchair with extra straps to keep her upright, but her son, Nathan, said Delta did not fulfill his request for the special wheelchair during her April 1 flight from Atlanta to Amsterdam.
Instead, Nathan said airline employees tied Maria to a wheelchair with a blanket that caused her discomfort upon her arrival the airport in Amsterdam.
Delta reportedly offered the Saliagas family 20,000 SkyMiles after the incident, but the family said it wants Delta to reconsider how it treats passengers with disabilities.
A Delta representative told Business Insider that the airline's perspective on the incident was different than the one shared by the Saliagas family.
"We are disappointed that our customers didn't have a satisfying travel experience and will ensure that their return flight exceeds expectations," representative said. Delta always looks for ways to improve the overall flight experience, but in this case the events "do not align with details shared by the customer's family."
No comments:
Post a Comment