book- Croce

Place on page 308, after para 6, ending in "be nice to others."

In 2000 my friend Pat Croce wrote a great book titled "I Feel Great and you will too!" One of my favorite parts of the book is Pat's list of his Ten Commandments of Customer Service. Social Work is people work, daily interaction with clients, residents and families. When I read his rules on customer service I realized I had been doing every one of them since I left West Chester University so long ago. I shared them with the students because I strongly believed in Pat's message to others:

1) Always use a hearty "hello" and an equally cheery "goodbye."
2) Be on a First Name Basis ( unless someone wishes to be addressed by title or Mr./Mrs./ Miss).
3) Listen, Listen, Listen.
4) Communicate Clearly.
5) Be Neat, Clean, and Fit.
6) Be Prompt And Professional.
7) Be Positive.
8) Give compliments.
9) Have Fun.
10) Do It Now!